LEVEL 2

Principles of Customer Service

OVERVIEW

This qualification will provide you with the knowledge required to work effectively in a customer service role. You will learn key information such as understanding customers and employer organisations. You will understand how to communicate appropriately with customers and resolve any problems.

customer service level 2 qualificaiton

COURSE CONTENT

  • Principles of customer service and delivery
  • Understand customers
  • Understand employer organisations
  • Understand how to communicate with customers
  • Understand how to handle customer information
  • Understand how to resolve problems and deliver customer service to challenging customers
  • Understand how to develop customer relationships

 

BENEFITS

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Improve your efficiency
  • Help reduce materials and resource costs

Eligibility

  • Aged 16+
  • Lived in the EU for 3 years
    See here for eligible funding areas

funding

100% funding available based on if the eligibility criteria is met

Want to know more?

info@b2wgroup.com   •   0161 474 7603

The B2W Group has a fresh approach to transforming businesses by up-skilling their current staff or bringing an apprentice into the business to add a dynamic and dedicated individual to the team. All of our courses are available through various streams of government funding so are a cost-effective way to provide high-quality training within the workplace.

 

Registered office in England and Wales, No:07559200
© 2019, The B2W Group, All Rights Reserved.

Contact

0161 474 7603
info@b2wgroup.com

Floor 4, Building 4,
Universal Square,
Devonshire Street,
Manchester,
M12 6JH