Restart Scheme is a government initiative providing up to 12 months of enhanced support to help you find a job in your local area. It is designed to break down any employment barriers that could be holding you back from finding work.

We recognise that your journey and needs are unique to you, and we tailor the Restart Scheme to you as an individual. The aim is to help you find secure and sustainable work as soon as possible.

We will support you to take steps to make a positive change in your life and reach your goals. Our expert team of Advisors and Employment Specialists are here to help build your confidence, wellbeing, skills and motivation so that you’re ready to move forward and succeed.

During the Scheme, you will have access to additional training and re-skilling opportunities as well as a package of holistic support. You will be supported by your advisor and the business development team to apply for vacancies suitable to your requirements amongst a wide range of further benefits such as a modern learning environment fully equipped with job searching facilities.


You will be provided with a dedicated Restart Scheme Advisor, who will support you to access the wide range of Restart Scheme services and support available. Your Restart Scheme Advisor will arrange appointments to stay in touch at least every two weeks, by your preferred method of contact, with regular face to face, in person meetings. You will also have 24/7 access to a dedicated, online career portal.


Working together with your Restart Scheme Advisor is the best way to make Restart Scheme work for you. Open, honest communication will enable us to provide the right support, agree actions and find the best opportunities. Together we will design and agree the best support for you, giving you choice and control.


In addition to meeting your Restart Scheme Advisor regularly in person, you can choose how you wish to receive further support – digitally, in person, or a blend of both.


We are committed to providing you with the best possible service and you can help us do that by letting us know how we are doing. We welcome all suggestions and comments to help us improve.

What to expect


Our first joint task will be to rate your confidence to find and start work. Your Restart Scheme Advisor will discuss and capture your current circumstances. This will accurately identify your strengths, needs and areas of focus aligned to Ingeus’ progression framework: My Life, My Skills, My Work, & My Aspirations.


Following your assessment, you will review and rate your areas of focus to finding and securing work. With your Restart Scheme Advisor, you will agree realistic goals to address these areas during your time on the Restart Scheme.


With your goals set, together with your Restart Scheme Advisor you will agree actions and interventions to support you to become job ready and secure suitable and sustainable work.


Your Action Plan will record your agreed activities, actions, and interviews that you will attend or access digitally and/or in-person. These will be pre-booked and may be delivered by Ingeus or one of our local Restart Scheme Performance Partners.


Your Restart Scheme Advisor will invite you to regular in-person appointments to review your Action Plan and capture progress of your activities and goals, and agree any further support you need.


Once you have secured a job, you will continue to have access to your portal for ongoing learning and support, and your Restart Scheme Advisor will still be on hand to help you settle into your role.


During your time on the Restart Scheme we will ask for your feedback on the appointments and activities you attend and complete. Every three months an independent organisation will contact a random sample of participants to conduct a Customer Satisfaction Survey on behalf of the Department for Work and Pensions.


Eileen Langan

Employability Trainer
[email protected]

Sara Caruana

Restart Employment Advisor
[email protected]

Christopher Minogue

Business Development Manager
[email protected]

Cheryl Jackson

Senior Employment Adviser
[email protected]

Renardo Henry

Restart Employment Advisor
[email protected]

Usman Ajaz

Business Development Manager
[email protected]

Muhammad Samari

Restart Employment Advisor
[email protected]

Carling Vail

Reception Administrative Assistant
[email protected]


The Scheme will be delivered by industry experts with experience in employability, training, justice and recruitment.


96% of our participants would recommend us to a family member or friend.


You will have regular scheduled meetings and contact from us  to ensure you are developing your skills and knowledge to maximise your potential.


Our team is dedicated to ensuring knowledge is relevant and up-to-date with industry changes.


Have a question?

Check out our FAQs as we may have already answered it!

The majority of your appointments will take place face to face in person, we can also offer appointments by telephone and online.

Your Restart Scheme appointments are separate to your Jobcentre Plus appointments, and you should therefore continue to attend the Jobcentre as required.

Yes. When you are ready to attend interviews, you will be supported to look and feel work ready.

Our offices are fully equipped with any technology needed to get the most out of the Restart Scheme. This could include support with job applications, updating your CV and using the internet.

You will have contact with your Advisor at least every two weeks, with regular face to face meetings. You can also contact your Advisor at any time in between.

You should bring some form or ID such as a passport, driving licence or identity card, and anything else you may need, for example, your glasses.

Yes, the Restart Scheme is only available to Universal Credit claimants. In the Intensive Worksearch Regime.

When you are invited to a face-to-face appointment, activity or job interview, your travel or care costs will be reimbursed.

    We will refund your travel costs to and from pre-arranged appointments, using the most cost-effective method available. To receive your refund, please provide your Restart Scheme Advisor with a receipt for your travel journey.
    Should you have any questions or concerns please ensure you discuss these with your Restart Scheme Advisor before incurring the expense.
    If you have concerns about using a particular method of transport, or if you need some more information, please contact your Restart Scheme Advisor.


    We will support you with reasonable requests for travel to interviews where this is not already covered by Department for Work and Pensions or Jobcentre Plus policies.
    Please remember to always discuss this with your Restart Scheme Advisor in advance of the interview so we can advise you.


    We will always aim to book appointments and activities, where possible, around childcare. If this is not possible, we will provide funding for childcare for your child(ren) up to the age of 16 that reside with you, when you undertake Restart Scheme activities.
    It is your responsibility to find childcare that is registered with Ofsted or a carer accredited under the Childcare Approval Scheme. Reasonable expenses towards providing childcare will be provided. Please remember to discuss this in advance with your Restart Scheme Advisor.


    If you spend a significant proportion of your life providing unpaid support to relatives, partners or friends who are ill, frail, disabled or have a mental health or a substance misuse problem, and this as a barrier to you returning to work, it is important to share this with your Restart Scheme Advisor, who will aim to book appointments and activities around the care you provide.
    If this is not possible we will fund replacement care. It is your responsibility to organise the care and ensure it is provided by a Local Authority Registered Provider, a Local Authority Preferred Provider, or a recognised care organisation within the local area.

The B2W Group has a fresh approach to transforming businesses by up-skilling their current staff or bringing an apprentice into the business to add a dynamic and dedicated individual to the team. All of our courses are available through various streams of government funding so are a cost-effective way to provide high-quality training within the workplace.

Registered office in England and Wales, No:07559200
© 2020, The B2W Group, All Rights Reserved.


0161 474 7603
[email protected]

Floor 4,Building 4,
Universal Square,
Devonshire Street,
M12 6JH