Click here for directions to our Manchester Restart Offices

The majority of your appointments will take place face to face in person, we can also offer appointments by telephone and online.

Your Restart Scheme appointments are separate to your Jobcentre Plus appointments, and you should therefore continue to attend the Jobcentre as required.

Yes. When you are ready to attend interviews, you will be supported to look and feel work ready.

Our offices are fully equipped with any technology needed to get the most out of the Restart Scheme. This could include support with job applications, updating your CV and using the internet.

You will have contact with your Advisor at least every two weeks, with regular face to face meetings. You can also contact your Advisor at any time in between.

You should bring some form or ID such as a passport, driving licence or identity card, and anything else you may need, for example, your glasses.

Yes, the Restart Scheme is only available to Universal Credit claimants. In the Intensive Worksearch Regime.

When you are invited to a face-to-face appointment, activity or job interview, your travel or care costs will be reimbursed.

• TRAVELLING TO APPOINTMENTS
  We will refund your travel costs to and from pre-arranged appointments, using the most cost-effective method available. To receive your refund, please provide your Restart Scheme Advisor with a receipt for your travel journey.
  Should you have any questions or concerns please ensure you discuss these with your Restart Scheme Advisor before incurring the expense.
  If you have concerns about using a particular method of transport, or if you need some more information, please contact your Restart Scheme Advisor.

• TRAVELLING TO EMPLOYER INTERVIEWS
  We will support you with reasonable requests for travel to interviews where this is not already covered by Department for Work and Pensions or Jobcentre Plus policies.
  Please remember to always discuss this with your Restart Scheme Advisor in advance of the interview so we can advise you.

• CHILDCARE EXPENSES
  We will always aim to book appointments and activities, where possible, around childcare. If this is not possible, we will provide funding for childcare for your child(ren) up to the age of 16 that reside with you, when you undertake Restart Scheme activities.
  It is your responsibility to find childcare that is registered with Ofsted or a carer accredited under the Childcare Approval Scheme. Reasonable expenses towards providing childcare will be provided. Please remember to discuss this in advance with your Restart Scheme Advisor.

• REPLACEMENT CARE EXPENSES
  If you spend a significant proportion of your life providing unpaid support to relatives, partners or friends who are ill, frail, disabled or have a mental health or a substance misuse problem, and this as a barrier to you returning to work, it is important to share this with your Restart Scheme Advisor, who will aim to book appointments and activities around the care you provide.
  If this is not possible we will fund replacement care. It is your responsibility to organise the care and ensure it is provided by a Local Authority Registered Provider, a Local Authority Preferred Provider, or a recognised care organisation within the local area.