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LEVEL 1

INTRODUCTION TO THE FACILITIES INDUSTRY – CUSTOMER SERVICE PATHWAY

OVERVIEW

The Customer Services unit will provide learners with an understanding of the importance of good customer service within the facilities industry and help them to aspire to deliver professional services within the facilities industry.

 The qualification is assessed through a portfolio of evidence which is put together through the course. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner throughout a 3-5 day course.

Eligibility

  • Age 19+ Unemployed 
  • Less than 6 penalty points 
  • Have lived in the UK / EU for the last 3 years 
  • Hold a full UK driving licence 
  • Access to a laptop or tablet is required to complete the online training elements

funding

This course is fully funded through the Pre-Employment Training scheme. It is available for anyone who reaches the eligibility requirements.

COURSE CONTENT

Understanding of the importance of good customer service within the facilities industry

Level 1 Certificate in introduction to the facilities industry – customer service pathway

30-Global

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ARE YOU AN EMPLOYER?

Do you need to find proficient, motivated entry-level staff to add to your work force? We created a range of programmes so that businesses like yours are never short of an extra pair of hands. Drawing on industry experience we’ve tailored each and every one of our programmes to suit practices in a way that is sure to have your staff set off on the right foot from day one.

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info@b2wgroup.com   •   0161 474 7603

The B2W Group has a fresh approach to transforming businesses by up-skilling their current staff or bringing an apprentice into the business to add a dynamic and dedicated individual to the team. All of our courses are available through various streams of government funding so are a cost-effective way to provide high-quality training within the workplace.

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Contact

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info@b2wgroup.com

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