LEVEL 2

cUSTOMER SERVICE

OVERVIEW

This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role. 

This qualification covers the principles of customer service, including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

The qualification is assessed through a portfolio of evidence which is put together through the course. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner.

Contact Centre Pre-Employment Training The B2W Group

Eligibility

  • Age 19+
  • Unemployed
  • Good standard of Maths and English
  • Good communication skills
  • Committed and willing to learn
  • Eligible to work within the UK

funding

This course is fully funded through the Pre-Employment Training scheme. It is available for anyone who reaches the eligibility requirements.

COURSE CONTENT

Principles of customer service logo

Principles of Customer Service

Deliver effective customer service icon

Apply the Practical Skills Required to Deliver Effective Customer Service

Customer service training UK

Communicate Effectively With Customers

ARE YOU AN EMPLOYER?

Do you need to find proficient, motivated entry-level staff to add to your work force? We created a range of programmes so that businesses like yours are never short of an extra pair of hands. Drawing on industry experience we’ve tailored each and every one of our programmes to suit practices in a way that is sure to have your staff set off on the right foot from day one.

Want to know more?

info@b2wgroup.com   •   0161 474 7603

The B2W Group has a fresh approach to transforming businesses by up-skilling their current staff or bringing an apprentice into the business to add a dynamic and dedicated individual to the team. All of our courses are available through various streams of government funding so are a cost-effective way to provide high-quality training within the workplace.

 

Registered office in England and Wales, No:07559200
© 2018, The B2W Group, All Rights Reserved.

Contact

0161 474 7603
info@b2wgroup.com

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Universal Square,
Devonshire Street,
Manchester,
M12 6JH