This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role.
This qualification covers the principles of customer service, including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
The qualification is assessed through a portfolio of evidence which is put together through the course. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner.
The B2W Group has a fresh approach to transforming businesses by up-skilling their current staff or bringing an apprentice into the business to add a dynamic and dedicated individual to the team. All of our courses are available through various streams of government funding so are a cost-effective way to provide high-quality training within the workplace.
Registered office in England and Wales, No:07559200
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0161 474 7603
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Floor 4, Building 4,
Universal Square,
Devonshire Street,
Manchester,
M12 6JH
