This qualification provides learners with the knowledge and understanding needed to work in the Contact Centre industry.
The qualification is assessed through portfolio evidence. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner.
Full guidance and support will be offered by your tutor throughout the 10-day programme. Your work will be assessed through portfolio based evidence.
We will arrange your interview upon course completion. You will receive coaching and support to make sure you are fully prepared for your interview.
- Age 19+
- Good standard of Maths and English
- Good communication skills
- Committed and willing to learn
- Eligible to work within the UK
This course is fully funded through the Pre-Employment Training scheme. It is available for anyone who reaches the eligibility requirements.
Find out more
Principles of Personal Effectiveness in a Contact Centre
Principles of Personal Responsibilities and Working in a Business Environment
Principles of Health and Safety in a Contact Centre
ARE YOU AN EMPLOYER?
Do you need to find proficient, motivated entry-level staff to add to your work force?
We created a range of programmes so that businesses like yours are never short of an extra pair of hands.
Drawing on industry experience we’ve tailored each and every one of our programmes to suit practices in a way that is sure to have your staff set off on the right foot from day one.
Want to know more?
firstname.lastname@example.org • 0161 474 7603
The B2W Group has a fresh approach to transforming businesses by up-skilling their current staff or bringing an apprentice into the business to add a dynamic and dedicated individual to the team. All of our courses are available through various streams of government funding so are a cost-effective way to provide high-quality training within the workplace.
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0161 474 7603
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