COURSE CONTENT
- Principles of customer service and delivery
- Understand customers
- Understand employer organisations
- Understand how to communicate with customers
- Understand how to handle customer information
- Understand how to resolve problems and deliver customer service to challenging customers
- Understand how to develop customer relationships
BENEFITS
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
- Improve your efficiency
- Help reduce materials and resource costs
