LEVEL 1

CONTACT CENTRE

OVERVIEW

This qualification provides learners with the knowledge and understanding needed to work in the Contact Centre industry.

The qualification is assessed through portfolio evidence. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner.

Full guidance and support will be offered by your tutor throughout the 10-day programme. Your work will be assessed through portfolio based evidence.

We will arrange your interview upon course completion. You will receive coaching and support to make sure you are fully prepared for your interview.

Eligibility

Age 19+
Unemployed
Good standard of Maths and English
Good communication skills
Committed and willing to learn
Eligible to work within the UK

funding

This course is fully funded through the Pre-Employment Training scheme. It is available for anyone who reaches the eligibility requirements.

COURSE CONTENT

Principles of Personal Effectiveness in a Contact Centre

Principles of Personal Responsibilities and Working in a Business Environment

Principles of Health and Safety in a Contact Centre

ARE YOU AN EMPLOYER?

Do you need to find proficient, motivated entry-level staff to add to your work force? We created a range of programmes so that businesses like yours are never short of an extra pair of hands. Drawing on industry experience we’ve tailored each and every one of our programmes to suit practices in a way that is sure to have your staff set off on the right foot from day one.

CONTACT OUR TEAM

[email protected] • 0161 474 7603

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The B2W Group has a fresh approach to transforming businesses by up-skilling their current staff or bringing an apprentice into the business to add a dynamic and dedicated individual to the team. All of our courses are available through various streams of government funding so are a cost-effective way to provide high-quality training within the workplace.

Quick Links

Contact

0161 474 7603
[email protected]

Floor 4,Building 4,
Universal Square,
Devonshire Street,
Manchester,
M12 6JH