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LEVEL THREE

DIGITAL SUPPORT TECHNICIAN APPRENTICESHIP

Whether you work in a large or small company, the public or private sector, organisations look to Digital Support Technicians to accomplish their digital and IT business goals. If you have a passion for digital technology, can solve problems and work under your own initiative, this could be the career for you.

As a Digital Support Technician you will be diagnosing digital service gaps, implementing new technology and changing projects for the better.

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WHAT DO Support Technician APPRENTICESHIPS INVOLVE?

The Level 3 Digital Support Technician Apprenticeship equips individuals with the skills to implement and support organisations’ digital processes, tools and platforms. Whether you work in a large or small company, the public or private sector, organisations look to Digital Support Technicians to accomplish their digital and IT business goals. If you have a passion for digital technology, can solve problems and work under your own initiative, this could be the career for you.

Programme Highlights:

  • Understand, implement and use a range of digital office technologies appropriately for internal and external communications
  • Gain awareness of current, emerging and fringe digital technologies
  • Learn to respond appropriately and effectively to internal or external enquiries
  • Learn to operates a range of digital information systems and tools

80% of the learning will be done in the workplace with the other 20% being delivered via classroom training by our highly qualified, industry experienced Tutors.

on-the-job training
80%

What is off-the-job training?

The 20% off-the-job training is an essential part of the apprenticeship and therefore must take place during employed time. Employers must ensure that this training equates to 20% of the apprentice’s contracted working hours.

What Examples Are There of This Kind of Training?

Off-the-job training could include the following:

  • Classroom Session / Theory or Lectures
  • Competition Participation
  • Industry Training
  • Industry Visit / Conference
  • Learning Support (i.e. reading, writing, time-management etc)
  • Mentoring
  • Reflective Account
  • Work Shadowing
  • Simulation Exercise
  • Teaching & Learning Delivery in the Workplace
  • Webinar Sessions
  • Writing Assignments

Typical Job Roles

  • Digital Transformation Associate
  • ICT Support Analyst
  • Data Administrator
  • IT Operations Technician
  • Digital Systems Operator
  • Digital Service Advisor
  • Technical Support Professional
  • Operations Technical Specialist
  • Applications and On-line Service Executive
  • Digital Champion

ELIGIBILITY

Lived in the UK or EEA for the past 3 years
Spend at least 50% of their working hours in England
Working at least 30 hours per week
Not currently undertaking another apprenticeship or funded qualification
Achieve level 2 functional skills or GCSE grade A* to C (or 9 to 4) in English and maths

Can undertake an apprenticeship at the same or lower level than a qualification they already hold, if the apprenticeship will allow the employee to acquire substantive new skills

how long is an apprenticeship?

The Level 3 Digital Support Technician is completed over a 15 – month period. During the 15 months you will receive monthly visits from your assigned skills coach for progress tracking, advice and guidance and preparation for End Point Assessment (EPA).

Induction and Initial Assessments


1-day
The initial assessment compromises of Maths, English and ICT tests so we know whether to offer additional support.

Technical
Training


20 classroom sessions that are to be completed within the first 12 months of the programme. These will be delivered in 4 day blocks.

Gateway to End Point Assessment


The learner is prepared for End Point Assessment.
This will involve the learner and employer working closely with their skills coach to ensure all requirements have been met.

End Point
Assessment


During the last 3 months of the programme, the learner will go through EPA. This consists of four stages:
Summative Portfolio
Synoptic Project
Employer Reference
Interview

The learner will be graded Pass, Merit or Distinction.

inclusive extras:
(upto £4500 worth of saving)

1 year access to online learning and workforce development site platform pluralsight.com (£370 cost saving)

 

First year professional membership to BCS (British Computer Society). (£92 cost saving)

 

Vendor Qualifications: CompTIA IT Fundamentals+ – this course focuses on the essential IT

skills and knowledge needed to perform tasks commonly performed by advanced end-users and entry-level IT professionals alike. (£2000 cost saving)

 

Vendor Qualifications: CompTIA Cloud Essentials + – this course focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by advanced end-users and entry-level IT professionals alike.(£2000 cost saving)

PATHWAY A - Digital Applications Technician

A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.

PATHWAY B - Digital Service Technician

A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies.

In their daily work, Digital Support Technicians interact with a wide variety of internal or external users of digital systems, through digital channels, by phone and/or face to face.

Why choose us

INDUSTRY EXPERTS

The modules will be delivered by industry experts with experience in the digital sector.

 

WE ARE RECOMMENDED

96% of our learners would recommend us to a family member or friend.

CONTINUOUS SUPPORT

You will have regular visits and contact from your Skills Coach  to ensure you are developing your skills and knowledge.

UP-TO-DATE CONTENT

Our team is dedicated to ensuring knowledge is relevant and up-to-date with industry changes.

CONTACT OUR TEAM

[email protected]   •   0161 474 7603

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The B2W Group has a fresh approach to transforming businesses by up-skilling their current staff or bringing an apprentice into the business to add a dynamic and dedicated individual to the team. All of our courses are available through various streams of government funding so are a cost-effective way to provide high-quality training within the workplace.

Registered office in England and Wales, No:07559200
© 2020, The B2W Group, All Rights Reserved.

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Contact

0161 474 7603
[email protected]

Floor 4,Building 4,
Universal Square,
Devonshire Street,
Manchester,
M12 6JH
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