Pre-Employment Training

Training of customer service UK

Level 2 – Customer Service

Overview

This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

The qualification is assessed through a portfolio of evidence which is put together through the course. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner.

Eligibility

•  Age 19+

•  Unemployed

•  Good standard of Maths and English

•  Good communication skills

•  Committed and willing to learn

•  Eligible to work within the UK

Funded customer service training UK

Why Choose Us?

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Course Content

Principles of customer service logo

The principles of customer service

Deliver effective customer service icon

Apply the practical skills required to deliver effective customer service

Customer service training UK

Communicate effectively with customers

Customer Service course in the UK

Funding

This course is fully funded through the Pre-Employment Training scheme. It is available for anyone who reaches the eligibility requirements.

Contact Us

About Us
The B2W Group provides professional training and coaching services to suit the needs of a range of employers and individuals. Since being founded in 2012, The B2W Group have trained 10,000+ of people throughout the UK in a variety of businesses both large and small. We provide innovative training solutions for organisations by delivering training that’s tailored to the employer’s and employee’s needs. The B2W Group has a fresh approach to transforming businesses by up-skilling their current staff or bringing an apprentice into the business to add a dynamic and dedicated individual to the team. All of our courses are available through various streams of government funding so are a cost-effective way to provide high-quality training within the workplace.

0161 474 7603

info@b2wgroup.com


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Universal Square,

Devonshire Street,

Manchester,

M12 6JH




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